Terms of service

OVERVIEW

This website is operated by KEKO. Throughout the website, the terms “KEKO,” “we,” “us,” and “our” refer to KEKO.

By accessing this website, creating an account, or purchasing a product, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other policies published on this website.

If you do not agree with these Terms, you must not use this website or purchase our products.

SECTION 1 – ELIGIBILITY AND AGE REQUIREMENTS

KEKO products are intended exclusively for adult nicotine consumers.

By using this website or placing an order, you confirm that:

  • You have reached the minimum legal age required to purchase nicotine products in your country, state, or jurisdiction;

  • You are legally permitted to purchase, receive, possess, and use nicotine pouch products;

  • All information submitted during checkout or age verification is accurate and complete.

KEKO may request age verification before processing or shipping an order. Orders may be refused, delayed, or canceled if age verification cannot be completed.

Providing false age or identity information may result in cancellation of the order and permanent restriction of your account.

SECTION 2 – PRODUCTS AND HEALTH DISCLAIMER

Nicotine is an addictive substance. KEKO products are intended only for adults who already consume nicotine.

Products should not be used by:

  • Individuals below the applicable legal purchasing age;

  • Pregnant or breastfeeding individuals;

  • Individuals who have been advised by a healthcare professional to avoid nicotine;

  • Individuals with medical conditions that may be affected by nicotine.

Information provided on this website is for general informational purposes only and is not medical advice, diagnosis, or treatment.

We make reasonable efforts to ensure that product descriptions, images, ingredients, strengths, packaging, and availability are accurate. Minor differences may occur due to packaging updates, manufacturing changes, photography, or screen settings.

SECTION 3 – ORDERS, PRICING AND PAYMENT

All orders are subject to acceptance, successful payment authorization, product availability, age verification, and applicable legal requirements.

KEKO reserves the right to:

  • Refuse or cancel an order;

  • Limit purchase quantities;

  • Correct pricing or product information errors;

  • Cancel duplicate, suspicious, fraudulent, or unauthorized transactions.

Prices, promotions, coupon codes, product availability, and specifications may change without prior notice.

If an order is canceled after payment has been collected, the applicable amount will be returned to the original payment method.

SECTION 4 – SHIPPING, CUSTOMS AND DELIVERY

Delivery dates displayed on the website are estimates and are not guaranteed.

KEKO is not responsible for delays caused by carriers, customs inspections, weather conditions, government actions, incorrect delivery information, or events beyond our reasonable control.

Customers are responsible for confirming that nicotine pouch products may legally be purchased, imported, received, possessed, and used in their destination jurisdiction.

Customers are also responsible for applicable customs duties, taxes, import fees, permits, and local regulatory requirements.

KEKO is not responsible for orders delayed, rejected, confiscated, returned, or destroyed by customs or government authorities, except where otherwise required by applicable law.

SECTION 5 – IMPORTANT: SEVEN-DAY NO-REASON RETURN POLICY

KEKO provides a seven-calendar-day no-reason return period beginning on the date the order is marked as delivered. Customers may request a return without providing a specific reason, subject to the conditions below.

To qualify for a no-reason return:

  • The return request must be submitted within seven calendar days of delivery;

  • Products must be unused, unopened, and in their original sealed packaging;

  • Packaging, labels, warning information, and protective seals must remain intact;

  • Products must be returned in a condition suitable for resale;

  • Proof of purchase or the original order number must be provided.

For hygiene and product-safety reasons, opened, used, damaged, or unsealed nicotine pouch products cannot be returned unless they were defective, damaged during delivery, or incorrectly supplied.

Customers are generally responsible for no-reason return shipping costs. Original shipping charges are non-refundable unless the return results from an error by KEKO or a defective product.

Refunds will be processed after the returned products have been received and inspected. Approved refunds will normally be issued to the original payment method.

Orders may be canceled before shipment. Once an order has been shipped, it must be handled through the return process.

This voluntary seven-day policy does not limit any longer cancellation, withdrawal, refund, replacement, or consumer-protection rights provided by applicable law.

For damaged, defective, missing, or incorrect products, customers should contact Customer Support within seven days of delivery and provide the order number, a description of the issue, and clear photographs of the products and packaging.

SECTION 6 – ACCOUNTS, ACCEPTABLE USE AND INTELLECTUAL PROPERTY

You are responsible for providing accurate account, billing, shipping, and contact information and for protecting your account credentials.

You must not use this website to:

  • Violate applicable laws or regulations;

  • Purchase products for minors;

  • Submit false, fraudulent, or misleading information;

  • Upload malicious code or interfere with website operations;

  • Attempt unauthorized access to our systems;

  • Infringe the rights of KEKO or any third party.

All website content, including logos, product images, graphics, text, videos, product descriptions, and website design, is owned by or licensed to KEKO.

No content may be copied, reproduced, modified, distributed, or commercially used without prior written permission.

SECTION 7 – THIRD-PARTY SERVICES AND PRIVACY

Our website may use third-party providers for hosting, payments, age verification, analytics, shipping, and order processing.

KEKO is not responsible for the availability, content, privacy practices, or independent actions of third-party websites and services.

The collection and processing of personal information are governed by our Privacy Policy.

SECTION 8 – WARRANTIES, LIABILITY AND INDEMNIFICATION

To the maximum extent permitted by law, this website and its services are provided on an “AS IS” and “AS AVAILABLE” basis.

KEKO does not guarantee that the website will always be uninterrupted, secure, error-free, or that every product will remain continuously available.

To the maximum extent permitted by applicable law, KEKO will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of this website, delayed deliveries, or the purchase or use of our products.

Where liability cannot legally be excluded, KEKO’s total liability will not exceed the amount paid for the order giving rise to the claim.

You agree to indemnify and hold harmless KEKO and its affiliates, employees, contractors, and service providers from claims arising from your unlawful use of the website, violation of these Terms, misuse of products, or infringement of third-party rights.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

SECTION 9 – GOVERNING LAW, CHANGES AND CONTACT

These Terms are governed by the laws of the jurisdiction in which KEKO is legally registered, subject to any mandatory consumer-protection laws applicable to the customer.

KEKO may update these Terms when necessary. Revised Terms become effective when published on this website unless otherwise stated.

Continued use of the website after an update constitutes acceptance of the revised Terms.

For questions about these Terms, returns, orders, or products, please contact KEKO Customer Support using the contact information provided on our website.