Privacy policy

Privacy Policy

At KEKO ("KEKO," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website or purchase products from us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name

  • Email address

  • Billing address

  • Shipping address

  • Telephone number

  • Date of birth (where required for age verification)

  • Order history

  • Customer service communications

Payment Information

Payments are processed securely through trusted third-party payment providers.

KEKO does not store your complete credit card or payment information on our servers.

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Time zone

  • Website usage data

  • Pages viewed

  • Referral URLs

  • Cookies and similar technologies

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders;

  • Verify your age where required by law;

  • Provide customer support;

  • Send order confirmations and shipping updates;

  • Respond to inquiries and requests;

  • Improve our website, products, and customer experience;

  • Detect and prevent fraud or unauthorized activity;

  • Comply with legal and regulatory obligations;

  • Send promotional emails and marketing communications where you have provided consent or where otherwise permitted by law.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

3. Legal Basis for Processing (EEA & UK)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information based on one or more of the following legal grounds:

  • Performance of a contract;

  • Compliance with legal obligations;

  • Your consent;

  • Our legitimate business interests, provided your rights do not override those interests.

4. Age Verification

Because KEKO sells nicotine pouch products intended exclusively for adults, we may collect and process information necessary to verify your legal purchasing age.

Age verification may be completed using trusted third-party verification providers where permitted by applicable law.

Orders may be delayed, refused, or canceled if age verification cannot be completed successfully.

5. Cookies & Similar Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences;

  • Maintain your shopping cart;

  • Improve website functionality;

  • Analyze website traffic;

  • Measure marketing performance;

  • Prevent fraudulent activity.

Some cookies are essential for the operation of the website, while others help us improve your browsing experience.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. How We Share Your Information

We do not sell your personal information.

We may share your information only with trusted third parties when necessary to operate our business, including:

  • Payment processors;

  • Shipping and logistics providers;

  • Age verification service providers;

  • Fraud prevention and security providers;

  • Customer support platforms;

  • Website hosting providers;

  • Marketing and analytics service providers;

  • Government authorities or law enforcement agencies where required by applicable law.

Each third party is expected to process your information only for the purposes for which it was provided and in accordance with applicable privacy laws.

7. International Data Transfers

Your personal information may be processed or stored in countries outside your country of residence.

Where required by applicable law, KEKO implements appropriate safeguards to protect personal information transferred internationally, including contractual safeguards or other legally recognized transfer mechanisms.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders;

  • Provide customer support;

  • Maintain business records;

  • Meet legal, accounting, and tax obligations;

  • Resolve disputes;

  • Enforce our agreements.

When personal information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of your personal information;

  • Restrict or object to certain processing activities;

  • Request a copy of your information in a portable format;

  • Withdraw consent where processing is based on consent;

  • Lodge a complaint with your local data protection authority where applicable.

We may request additional information to verify your identity before responding to privacy requests.

10. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know what personal information we collect, request deletion of eligible information, and exercise your privacy rights without unlawful discrimination.

KEKO does not sell or share personal information for monetary consideration.

11. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

KEKO is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.

13. Children's Privacy

KEKO does not knowingly collect personal information from individuals who are below the legal age to purchase nicotine products in their jurisdiction.

If we become aware that personal information has been collected from a minor, we will take reasonable steps to delete that information as required by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or privacy practices.

The revised version will become effective immediately upon publication on this website unless otherwise stated.

Your continued use of the website after any changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact our Customer Support team using the contact information provided on our website.

We will make reasonable efforts to respond to all legitimate privacy requests in accordance with applicable law.