Shipping policy

KEKO USA Shipping Policy

Last Updated: August 8, 2026

Thank you for shopping with KEKO. This Shipping Policy applies only to orders shipped within the United States. KEKO currently provides domestic shipping services for eligible U.S. locations only. We aim to provide a simple, reliable, and transparent delivery experience for our U.S. customers.

1. Order Processing

Orders are typically processed within 1–2 business days after payment and any required order or age verification have been successfully completed.

Orders are generally not processed on weekends or public holidays.

During promotional periods or periods of high order volume, processing may require additional time.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

2. U.S. Domestic Shipping Only

KEKO currently ships orders only within eligible locations in the United States.

At this time, we do not offer shipping to countries or regions outside the United States.

Our primary shipping carrier is USPS. Final delivery will generally be completed through USPS or its applicable delivery network.

Customers are responsible for providing a complete and accurate U.S. shipping address, including:

  • Recipient name;

  • Street address;

  • City and state;

  • ZIP code;

  • Valid contact information.

Incorrect or incomplete shipping information may result in delivery delays or returned packages.

3. Estimated Delivery Time

For orders shipped within the United States, the estimated delivery time is:

3–7 business days

This estimated timeframe begins after your order has been processed and dispatched.

Most orders are expected to arrive within this delivery window; however, delivery dates are estimates and cannot be guaranteed.

Occasional delays may occur due to:

  • Carrier processing;

  • Weather conditions;

  • Public holidays;

  • Remote delivery locations;

  • Incorrect shipping information;

  • Other circumstances beyond our reasonable control.

4. Tracking Your Order

Once your order has been shipped, tracking information will be provided by email whenever available.

Please allow up to 24–48 hours after receiving your shipping confirmation for tracking information to become active.

Tracking updates may occasionally be delayed due to USPS processing or system updates.

If your tracking information has not updated for an extended period, please contact KEKO Customer Support for assistance.

5. Duties, Taxes & Local Compliance

Orders shipped within the United States may be subject to applicable sales tax or other charges depending on the order destination and checkout settings.

Unless otherwise stated during checkout, any applicable taxes or charges are the responsibility of the customer.

Customers are responsible for ensuring that the products they purchase may legally be received, possessed, and used in their state or local jurisdiction.

KEKO reserves the right to refuse or cancel orders where shipping cannot be completed safely, legally, or in accordance with applicable regulations.

6. Lost, Damaged or Incorrect Orders

If your package appears to be lost, damaged during delivery, or contains an incorrect product, please contact KEKO Customer Support as soon as possible.

Please provide:

  • Your order number;

  • A description of the issue;

  • Clear photographs of the package and products, where applicable.

KEKO will review the situation and, where appropriate, work with USPS or the applicable delivery partner to investigate the shipment.

Eligible claims may qualify for a replacement, refund, store credit, or another appropriate resolution.

7. 7-Day No-Reason Return Policy

KEKO offers a 7-calendar-day no-reason return period beginning from the date your order is delivered.

You may request a return within 7 calendar days without providing a specific reason, provided that:

  • The product has not been used;

  • The product remains unopened;

  • The original packaging and seals remain intact;

  • The product remains in resalable condition;

  • Proof of purchase or your order number is provided.

For hygiene and product-safety reasons, opened or used products are generally not eligible for a no-reason return.

Return shipping costs for a no-reason return are generally the responsibility of the customer unless otherwise agreed by KEKO.

Once the returned products have been received and inspected, approved refunds will be issued according to our Refund & Return Policy.

8. 30-Day Product Issue Guarantee

In addition to our 7-day no-reason return policy, customers may contact KEKO within 30 days of delivery if there is a verified problem with their order.

Eligible issues may include:

  • Damaged products;

  • Defective products;

  • Incorrect products;

  • Missing products;

  • Significant product or packaging issues.

Customers may be required to provide photographs, videos, packaging information, or other reasonable evidence to help us verify the issue.

Once approved, KEKO may offer a:

  • Replacement;

  • Refund;

  • Store credit;

  • Other appropriate after-sales solution.

The 30-day policy applies to verified product or order issues and is separate from the 7-day no-reason return policy.

9. Order Changes & Cancellations

Orders may be changed or canceled before they have been shipped.

Once an order has been dispatched, we may no longer be able to:

  • Change the shipping address;

  • Modify the products in the order;

  • Cancel the shipment.

Please review your order and shipping information carefully before completing your purchase.

10. Contact Us

If you have questions regarding your U.S. order, shipping status, tracking information, or return request, please contact KEKO Customer Support using the contact information provided on our website.

We will make reasonable efforts to assist you as quickly as possible.