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WARNING: This product contains nicotine. Nicotine is an addictive chemical.
WARNING: This product contains nicotine. Nicotine is an addictive chemical.
Search Refund Policy Terms of Service

Shipping & Delivery

Scope & Definitions

This Shipping & Delivery Policy ("Policy") applies to all orders placed by customers located in the United States through our website.

Age Requirement:

Our services and products are strictly intended for adults 21 years of age or older. By placing an order, you confirm compliance with these terms.

Effective Date: January 27, 2026

Key Definitions:

  • Business Days: Monday through Friday, excluding U.S. federal holidays.

  • Order Cutoff Time: The specific time by which an order must be placed to be processed on the same Business Day.

  • Processing Time: The time required to pick, pack, and hand over your order to the carrier.

  • Delivery Time: The estimated transit time from the carrier's possession to final delivery.

  • Subtotal: The total value of merchandise in your cart after discounts but before taxes and shipping fees.

  • Adult Signature: A mandatory delivery requirement where a person 21+ must sign for the package.

Shipping Methods, Fees & Delivery Times (Contiguous U.S.)

We offer three tiers of service for the contiguous 48 states. Fees are determined by your order Subtotal.

Service Level Orders < $50 Orders $50+ Est. Delivery Carrier
Standard $5.99 FREE 3–5 Business Days USPS Ground / UPS SurePost
Expedited $9.99 $9.99 2–3 Business Days UPS Ground / FedEx Home
Express $19.99 $19.99 1–2 Business Days UPS 2nd Day / Next Day Saver

Important Service Notes:

  • Standard Cutoff: Orders placed by 2:00 PM (local warehouse time) typically ship same-day.

  • Express Cutoff: Orders must be placed by 12:00 PM for same-day dispatch.

  • Express Eligibility: Limited to eligible ZIP codes; Not available for PO Boxes.

  • Peak Seasons: During high-volume periods (holidays, sales), delivery windows are estimates and not guaranteed.

Order Processing Times

  • SLA: We strive for a processing time of 0–1 Business Day.

  • Same-Day Shipping: Orders placed before the cutoff generally ship the same day, subject to inventory availability and successful payment verification.

  • After Cutoff: Orders placed after the cutoff time will ship the next Business Day.

  • Weekends & Holidays: Our warehouse is closed on weekends and federal holidays. Orders placed during these times will be processed on the next Business Day.

Free Shipping Policy

  • Eligibility: Free Standard Shipping applies automatically to orders with a Subtotal of $50.00 or more (after discounts, before taxes).

  • Geography: Valid only for shipments to a single address within the contiguous 48 United States.

  • Exclusions: Oversized or overweight items may incur additional handling surcharges and are excluded from free shipping promotions.

  • Mixed Carts: If your cart contains both eligible and ineligible items, the free shipping logic applies only to the eligible portion; surcharges for ineligible items will still apply.

Special Regions & Address Restrictions

We are committed to serving customers across the U.S., though logistics in certain regions require modified terms.

Alaska, Hawaii & U.S. Territories:

  • No Free Shipping: These regions are excluded from the free shipping threshold.

  • Flat Rate: Standard Shipping is available at a flat rate of $14.99.

  • Timeline: Please allow 5–10 Business Days for delivery via USPS Priority Mail.

PO Boxes / APO / FPO:

  • Shipments must be sent via USPS.

  • Express Shipping is NOT available for these addresses.

  • Delivery timelines may be extended, and specific delivery windows are not guaranteed.

Adult Signature (21+) Requirements

Due to state regulations and the nature of our products, certain orders require an Adult Signature (21+) upon delivery.

  • Fee Structure: An Adult Signature fee of $5.00 applies to orders under $100. We cover this fee for orders of $100 or more.

  • Delivery Protocol: The carrier is legally required to check a valid government-issued ID at the time of delivery. They cannot leave the package unattended at your door.

  • Customer Responsibility: You must ensure an adult (21+) is present to sign. We do not retain or store your ID details.

Age Verification at Checkout

We utilize a secure third-party service to verify your age at checkout.

  • Process: Verification usually occurs automatically in the background using your name and address.

  • Failure to Verify: If automatic verification fails, you may be asked to upload a photo of your ID. Orders will not ship until age verification is successful.

  • Prohibition: We strictly prohibit the sale and delivery of our products to minors.

Taxes, Surcharges & Price Changes

  • Sales Tax: Domestic sales tax is calculated and collected based on the destination state's laws.

  • Surcharges: Fuel surcharges or carrier-specific peak surcharges may be passed through at checkout.

  • Notice: Shipping fees and product prices are subject to change without prior notice.

Tracking & Delivery Expectations

  • Notifications: You will receive a tracking number via email (and SMS, if opted in) once your shipping label is created.

  • Estimates: Delivery windows are estimates provided by the carrier. We do not control the "final mile" of delivery.

  • Delivered but Missing: If tracking shows "Delivered" but you have not received the package, please check with neighbors and your building manager. If still missing after 24 hours, contact us immediately.

Address Changes, Undeliverable & Refusals

  • Pre-Shipment Changes: Address corrections made before the order is processed are free of charge.

  • Intercept Fee: If you request an address change after the order has shipped, a carrier Intercept Fee of $15.00 may apply, subject to carrier feasibility.

  • Returns & Refusals: Shipments returned to us due to an incorrect address, refusal, or failure to provide an Adult Signature will be refunded minus the original shipping cost and return shipping fees.

  • Reshipment: If you wish to have the order reshipped, you will be responsible for the new shipping fees.

Lost, Delayed or Damaged Shipments

  • Reporting Window: You must notify us of damaged or missing items within 7 days of the delivery date.

  • Evidence: For damaged items, please retain all packaging and provide clear photos to support your claim.

  • Resolution: We will investigate with the carrier. Replacements or refunds are issued at our sole discretion following the investigation.

Service Interruptions & Force Majeure

  • Events: We are not liable for delays caused by "Force Majeure" events, including severe weather, natural disasters, strikes, or peak-season carrier congestion.

  • No Guarantees: Delivery dates are not guaranteed during these events.

  • Modifications: We reserve the right to temporarily suspend services or substitute carriers to ensure the best possible delivery outcome.

Order Changes & Cancellations

  • Window: You may request changes or cancellations before the fulfillment process begins.

  • Processed Orders: Once an order is processing or packed, it cannot be changed or cancelled.

  • Refunds: Cancelled orders are fully refunded. If an item is out-of-stock, we will refund that specific item and ship the remainder of your order.

State-Level Restrictions

Product availability varies by state law. We reserve the right to cancel any order destined for a jurisdiction where our products are restricted or prohibited. We strictly adhere to all federal and state regulations.

Contact Us

If you have questions about your order or this policy, our support team is available to assist you.

  • Email: support@kopouch.com

  • Hours: Mon–Fri, 9:00 AM – 5:00 PM EST

  • Response Time: We aim to respond to all inquiries within 1 Business Day.

Shipping & Delivery Policy

Scope & Definitions

This Shipping & Delivery Policy ("Policy") applies to all orders placed by customers located in the United States through our website.

Age Requirement:

Our services and products are strictly intended for adults 21 years of age or older. By placing an order, you confirm compliance with these terms.

Effective Date: January 27, 2026

Key Definitions:

  • Business Days: Monday through Friday, excluding U.S. federal holidays.
  • Order Cutoff Time: The specific time by which an order must be placed to be processed on the same Business Day.
  • Processing Time: The time required to pick, pack, and hand over your order to the carrier.
  • Delivery Time: The estimated transit time from the carrier's possession to final delivery.
  • Subtotal: The total value of merchandise in your cart after discounts but before taxes and shipping fees.

Shipping Methods, Fees & Delivery Times (Contiguous U.S.)

We offer standard shipping for the contiguous 48 states. Fees are determined by your order Subtotal.

Service LevelOrders < $35Orders $35+Est. DeliveryCarrierStandard$5.99FREE3–5 Business DaysUSPS Ground / UPS SurePost

Important Service Notes:

  • Standard Cutoff: Orders placed by 2:00 PM (local warehouse time) typically ship same-day.
  • Peak Seasons: During high-volume periods (holidays, sales), delivery windows are estimates and not guaranteed.

Order Processing Times

  • SLA: We strive for a processing time of 0–1 Business Day.
  • Same-Day Shipping: Orders placed before the cutoff generally ship the same day, subject to inventory availability and successful payment verification.
  • After Cutoff: Orders placed after the cutoff time will ship the next Business Day.
  • Weekends & Holidays: Our warehouse is closed on weekends and federal holidays. Orders placed during these times will be processed on the next Business Day.

Free Shipping Policy

  • Eligibility: Free Standard Shipping applies automatically to orders with a Subtotal of $35.00 or more (after discounts, before taxes).
  • Geography: Valid only for shipments to a single address within the contiguous 48 United States.
  • Exclusions: Oversized or overweight items may incur additional handling surcharges and are excluded from free shipping promotions.
  • Mixed Carts: If your cart contains both eligible and ineligible items, the free shipping logic applies only to the eligible portion; surcharges for ineligible items will still apply.

Special Regions & Address Restrictions

We are committed to serving customers across the U.S., though logistics in certain regions require modified terms.

Alaska, Hawaii & U.S. Territories:

  • No Free Shipping: These regions are excluded from the free shipping threshold.
  • Flat Rate: Standard Shipping is available at a flat rate of $14.99.
  • Timeline: Please allow 5–10 Business Days for delivery via USPS Priority Mail.

PO Boxes / APO / FPO:

  • Shipments must be sent via USPS.
  • Delivery timelines may be extended, and specific delivery windows are not guaranteed.

Age Verification

Age Verification at Checkout

We utilize a secure third-party service to verify your age at checkout.

  • Process: Verification usually occurs automatically in the background using your name and address.
  • Failure to Verify: If automatic verification fails, you may be asked to upload a photo of your ID. Orders will not ship until age verification is successful.
  • Prohibition: We strictly prohibit the sale and delivery of our products to minors.

Taxes, Surcharges & Price Changes

  • Sales Tax: Domestic sales tax is calculated and collected based on the destination state's laws.
  • Surcharges: Fuel surcharges or carrier-specific peak surcharges may be passed through at checkout.
  • Notice: Shipping fees and product prices are subject to change without prior notice.

Tracking & Delivery Expectations

  • Notifications: You will receive a tracking number via email (and SMS, if opted in) once your shipping label is created.
  • Estimates: Delivery windows are estimates provided by the carrier. We do not control the "final mile" of delivery.
  • Delivered but Missing: If tracking shows "Delivered" but you have not received the package, please check with neighbors and your building manager. If still missing after 24 hours, contact us immediately.

Address Changes, Undeliverable & Refusals

  • Pre-Shipment Changes: Address corrections made before the order is processed are free of charge.
  • Intercept Fee: If you request an address change after the order has shipped, a carrier Intercept Fee of $15.00 may apply, subject to carrier feasibility.
  • Returns & Refusals: Shipments returned to us due to an incorrect address, or refusal will be refunded minus the original shipping cost and return shipping fees.
  • Reshipment: If you wish to have the order reshipped, you will be responsible for the new shipping fees.

Lost, Delayed or Damaged Shipments

  • Reporting Window: You must notify us of damaged or missing items within 7 days of the delivery date.
  • Evidence: For damaged items, please retain all packaging and provide clear photos to support your claim.
  • Resolution: We will investigate with the carrier. Replacements or refunds are issued at our sole discretion following the investigation.

Service Interruptions & Force Majeure

  • Events: We are not liable for delays caused by "Force Majeure" events, including severe weather, natural disasters, strikes, or peak-season carrier congestion.
  • No Guarantees: Delivery dates are not guaranteed during these events.
  • Modifications: We reserve the right to temporarily suspend services or substitute carriers to ensure the best possible delivery outcome.

Order Changes & Cancellations

  • Window: You may request changes or cancellations before the fulfillment process begins.
  • Processed Orders: Once an order is processing or packed, it cannot be changed or cancelled.
  • Refunds: Cancelled orders are fully refunded. If an item is out-of-stock, we will refund that specific item and ship the remainder of your order.

State-Level Restrictions

Product availability varies by state law. We reserve the right to cancel any order destined for a jurisdiction where our products are restricted or prohibited. We strictly adhere to all federal and state regulations.

Contact Us

If you have questions about your order or this policy, our support team is available to assist you.

  • Email: support@kopouch.com
  • Hours: Mon–Fri, 9:00 AM – 5:00 PM EST
  • Response Time: We aim to respond to all inquiries within 1 Business Day.

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